Website Privacy Statement

We are COMPASSION CARE AGENCY LIMITED, a company incorporated in England. Our company number is 11853144 and our registered address is 960 Capability Green Luton, Bedfordshire LU1 3PE.

We are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (DPA) until 25 May 2018, after which we will comply with the General Data Protection Regulation (GDPR) (EU) 2016/679) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at info@compassioncareagency.co.uk.

Together with our website terms and conditions and cookie policy, this Privacy Policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at https://compassioncareagency.co.uk you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does COMPASSION CARE AGENCY LIMITED hold and how will we use it?

Information you give COMPASSION CARE AGENCY LIMITED: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your Full name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for no longer than necessary.

Information COMPASSION CARE AGENCY LIMITED collects about you: COMPASSION CARE AGENCY LIMITED may collect the following information from you when you visit the website:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL), click stream to, through and from the website (including date and time), products you viewed or searched for, page response  times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.

We retain this information for no longer than necessary.

Use Made of the Information

COMPASSION CARE AGENCY LIMITED may use the information we receive and/or collect about you to:

  • Fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or the relevant Service User with information or services you or the Service User has requested.
  • Send you newsletters and marketing information if you have consented to us doing so.
  • Notify you of products and services we feel may interest you, or permit third parties to do so if you have provided the appropriate consent
  • Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website.

COMPASSION CARE AGENCY LIMITED processes personal information for certain legitimate business purposes, which include some or all the following:

  • Where the processing enables COMPASSION CARE AGENCY LIMITED to enhance, modify, personalize or otherwise improve the website, its services or communications.
  • To identify and prevent fraud.
  • To enhance the security of COMPASSION CARE AGENCY LIMITED’s network and information systems To better understand how people interact with COMPASSION CARE AGENCY LIMITED’s websites
  • To administer the website and carry out data analysis, troubleshooting and testing; and To determine the effectiveness of promotional campaigns and advertising

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the  webpage. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested or by contacting us via the webpage and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

We may carry out automated decision-making using the personal data you provide to us. We do so to make decisions solely without any human involvement. These decisions are based on digitally created profiles. Profiling covers any form of processed personal data to assess an individual health situation, personal preferences, behavior, or health. These can be beneficial leading to consistent and quicker decision making.

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for 10 years or 8 years after death.

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How safe is your Information?

Where you have chosen a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorized or unlawful access, processing, accidental loss, destruction and damage.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We    may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.
  • Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and   advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimization of the website.

Please note we may need to disclose your personal information where we:

Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange  of  information  with  other  companies,  organizations  and/or  governmental  bodies  for the purposes of fraud protection and credit risk reduction.

Your Rights in Respect of your Data

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via the webpage.

If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via the following webpage. We shall process your request to access your information within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the webpage.

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/.

If you have any further queries or comments on our Privacy Policy, please contact us via the webpage or you can contact us by emailing
info@compassioncareagency.co.uk. We also welcome your views about our website and our Privacy Policy.

Cookie Policy

Web browser cookies

Our website may use cookies to enhance your experience while you browse through the website.

The cookies that are categorized as required are stored on your browser for record keeping purposes as they are necessary for working of vital functionalities of the website.

Users have the option to set their web browser to refuse cookies, or alert when cookies are being sent. Opting out may have an effect on your overall browsing experience.